Frequently Asked Questions
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ARE EARTHIES BAREFOOT SHOES SUITABLE FOR PLANTAR FASCIITIS?
Yes. The shoe's thoughtful construction reduces strain on the heel and fascia tissue. By promoting a natural foot position and allowing unrestricted movement, they support healthier walking mechanics. This can be particularly helpful for those experiencing plantar fasciitis discomfort.
DO EARTHIES BAREFOOT SHOES PROVIDE ARCH SUPPORT?
Our shoes follow a minimalist, barefoot-inspired philosophy with a streamlined sole that allows your foot to move naturally. Built-in arch support is not included as standard. However, we offer compatible orthopedic insoles as an optional add-on for those who prefer additional support.
DO EARTHIES BAREFOOT SHOES FIT TRUE TO SIZE?
Generally, yes. Most customers find our sizing accurate to standard measurements. If you have wider feet or use custom orthotics, we recommend consulting our detailed fit guide. When deciding between sizes, opting for the larger option is often the safer choice.
SHOULD YOU WEAR SOCKS WITH EARTHIES BAREFOOT SHOES?
It's entirely up to you. Our shoes are comfortable worn barefoot thanks to a breathable interior lining. That said, moisture-wicking socks can enhance comfort, hygiene, and fit stability for extended wear.
WHAT MATERIALS ARE USED IN EARTHIES BAREFOOT SHOES?
We prioritize quality and sustainability in every pair. Here's what goes into our shoes:
- Upper Construction: Premium polyester fabric that combines durability with a soft, comfortable feel against the skin
- Sole: Organic rubber compound engineered for grip, flexibility, and long-lasting performance
- Winter Line: Our cold-weather models maintain the same high-grip organic rubber sole while featuring a specially developed insole with EVA foam and natural cotton wool batting for superior warmth and insulation
ARE EARTHIES BAREFOOT SHOES MACHINE WASHABLE?
Yes. Most of our styles can be cleaned easily. For basic cleaning, wipe surfaces with a damp cloth. For more thorough cleaning, you can hand-wash with mild soap and lukewarm water, or use your washing machine on a gentle or delicate cycle.
HOW DO YOU CLEAN EARTHIES BAREFOOT SHOES?
Quick cleaning: Use a soft cloth or sponge dampened with water and a small amount of mild soap to spot-clean dirty areas.
Deeper cleaning: Remove the insole, hand-wash gently with mild soap and cool water, then air dry. Alternatively, place shoes in a mesh bag and run a delicate machine wash cycle.
Always air dry naturally—avoid direct heat sources like radiators or hair dryers.
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HOW DO I INITIATE A RETURN?
We want you to be completely satisfied with your Earthies shoes. If you'd like to return your purchase, reach out to our support team at support@tryearthies.com within 90 days of receiving your order. In your email, include your order number and briefly explain why you're returning the item. Once we've reviewed and approved your return, we'll send you shipping instructions and a return address. Ship the shoes back to us, and we'll process your refund within 5 business days of receiving the returned item.
WHAT ARE YOUR RETURN PROCEDURES AND POLICIES?
For a complete overview of our return process, conditions, and policies, visit our return page. This resource covers everything from eligible items to condition requirements and provides step-by-step guidance for smooth returns.
CAN I CANCEL MY ORDER?
Yes, but timing is important. You have a narrow window to cancel—typically between 15 minutes and 2 hours after completing your purchase. To request cancellation, contact support@tryearthies.com as soon as possible with your order number. The sooner you reach out, the better chance we have of stopping your order before it's processed and prepared for shipment. If your order has already been dispatched, it may need to be returned instead.
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HOW DO I PLACE AN ORDER?
Ordering from us is simple and straightforward. Start by browsing our product catalog through the main navigation menu. Once you've found the shoes you want, select your size and quantity, then tap "Add to Cart." You'll be taken to your shopping cart where you can review your selection. Click "Proceed to Checkout" and complete the payment process by following the on-screen prompts.
I ENTERED THE WRONG DELIVERY ADDRESS. CAN I UPDATE IT?
If you realize you've made an error with your address, contact our customer service team immediately at support@tryearthies.com. Time is critical—if your order hasn't shipped yet, we can typically correct the address at no extra cost. Once your package has left our facility, we'll work with our shipping partner to attempt a correction, though this may not always be possible depending on how far the shipment has progressed.
WHERE DO YOU SHIP FROM?
Earthies operates through a network of regional distribution centers positioned strategically in the US and Asia. This approach helps us fulfill orders quickly and efficiently, no matter your location. Our logistics partners handle everything from warehousing to final-mile delivery, ensuring your shoes arrive safely and on schedule.
HOW LONG DOES DELIVERY TAKE?
Standard delivery typically takes 6–10 business days for orders shipped to the U.S. We process all orders within one business day of receiving your payment, so your shoes start their journey quickly. During holiday seasons and peak shopping periods, please allow an additional 3–5 business days for delivery, as order volume increases significantly.
WHERE IS EARTHIES BASED IN THE U.S.?
Earthies is headquartered in the United States and maintains fulfillment operations across multiple regional centers to keep delivery times short. For specific address information or customer service inquiries, please reach out to support@tryearthies.com—we're happy to provide details based on your needs.
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IS EARTHIES FOOTWEAR MANUFACTURED IN THE USA?
Earthies is a U.S.-founded company committed to ethical, sustainable production. While our headquarters and design team are based in America, we partner with trusted manufacturing facilities internationally. This global approach allows us to source the finest materials and maintain rigorous quality standards while supporting fair labor practices worldwide.
WHERE ARE EARTHIES SHOES PRODUCED?
Our shoes are crafted by carefully selected manufacturers across Asia, chosen for their expertise in barefoot shoe construction and commitment to ethical production standards. Each manufacturing partner undergoes thorough vetting to ensure they meet our specifications for quality, durability, and worker welfare. This allows us to deliver shoes that truly perform for barefoot living.
WHAT ARE YOUR MANUFACTURING STANDARDS?
We work exclusively with suppliers who meet strict quality benchmarks and have been vetted by our team. Our manufacturing process is guided by input from foot health specialists to ensure every pair delivers genuine barefoot functionality. We prioritize durability, comfort, and the integrity of the barefoot philosophy in everything we produce.
WHERE CAN I PURCHASE EARTHIES SHOES?
Currently, Earthies shoes are sold exclusively through our official online store. This direct-to-consumer model lets us maintain competitive pricing, ensure consistent quality across all products, and provide personalized customer service. Shopping with us online guarantees you're getting authentic Earthies footwear with our full warranty and support.
ARE EARTHIES SHOES WATERPROOF?
Not all Earthies models are waterproof—this feature varies by shoe style. Some designs are treated to repel water, while others prioritize breathability and natural airflow over water resistance. To learn whether a specific shoe offers waterproof protection, check the product description on its detail page, or contact our support team at support@tryearthies.com with the model name and we'll provide exact specifications.