At Earthies, we are dedicated to offering the best shipping solutions no matter where you are located. We ship from our warehouse in United States, ensuring reliable and timely delivery for our customers in the US.

Delivery Timeframes

Our delivery process consists of two main stages:

Processing Time (12-48 hours):

• Includes order confirmation, adjustments, quality checks, and packaging.

Delivery Time (Approximately 3-7 Business Days):

• This is the time it takes for your order to be shipped from our international distribution center to your location.

Please note: These delivery estimates do not account for potential delays caused by customs or duties. During peak periods such as New Year, Black Friday, or Valentine's Day, delivery times may be extended.

Shipping Costs

We provide the following shipping options:

• US Free Shipping (including Track & Trace): Free of charge for all orders over 100 USD.

• Priority Processing (with tracking): Jump ahead of the queue for just $1.99.

Important: You can track your order in real-time HERE .

Shipping Insurance Policy

Insurance Coverage: Our shipping insurance covers loss, theft, or damage to your package during transit, up to the declared value at the time of purchase.

Non-Refundable Clause: Shipping insurance is non-refundable once purchased, regardless of shipment usage or delivery outcome.

Claim Process: If you need to file a claim, please contact our customer service team within 7 days of receiving damaged items or within 14 days if the item is lost. Please have any necessary documentation ready, including proof of value and photos if available.

Exclusions: This insurance does not cover delivery delays, indirect losses, or damages not incurred during transit.

Contact Information: For inquiries or to file a claim, please email us at support@tryearthies.com.

Acceptance
By purchasing shipping insurance, customers acknowledge and accept the terms of this policy, including its non-refundable nature.

Order Modifications and Cancellations

Once your order is placed, it cannot be modified or canceled. Our packaging and processing begin immediately to ensure swift delivery.

Thank you for choosing Earthies for your footwear needs!